Clara Picod 22 February 2022 Final Project A customer service strategy is a plan of action to deliver the standard of customer care you strive for, including the process and methods used to achieve that level of customer support. Developing practical strategies to improve customer service quality leads to increased engagement and higher levels of trust in your brand. In turn, that means more customers who are happy using your product or service and a loyal customer following. To reach the best customer service it's really important to understand customers' needs. To build an effective customer service strategy the first step is to define your vision for customer service. It means having a guideline after a set goal achievable. To offer the best customers experience it’s important to understand customers need to adju